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Versa 2 stopped syncing after iOS 15.1 update

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‎11-22-2021 18:56 - last edited on ‎11-23-2021 04:38 by Fitbit Moderator

‎11-22-2021 18:56 - last edited on ‎11-23-2021 04:38 by Fitbit Moderator

I guess this will be an ongoing issue with the versa 2. Updated my iPhone and couldn’t sync. Couldn’t reboot watch it was stuck. No clock face but all other features were working. 

 

Moderator Edit: Clarified subject

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‎11-23-2021 04:40

‎11-23-2021 04:40

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:


*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

 

Sync your Versa 2 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

 

If the issue persists, see Why won't my Fitbit device sync? 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-23-2021 04:40

‎11-23-2021 04:40

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:


*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

 

Sync your Versa 2 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

 

If the issue persists, see Why won't my Fitbit device sync? 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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