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Versa 2 stopped syncing again

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‎02-07-2023 06:20 - last edited on ‎02-07-2023 06:38 by Fitbit Moderator

‎02-07-2023 06:20 - last edited on ‎02-07-2023 06:38 by Fitbit Moderator

I thought you fixed this yesterday??? Worked in the afternoon and evening.... now down again and not synching!!! Seriously what's going on? Teetering on moving to another platform/device. I am a fitbit loyalist for years and years, but you are giving me more and more reasons not to be anymore. Haven't upgraded yet because can't decide whether jump the fitbit ship.

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎02-07-2023 08:22

‎02-07-2023 08:22

Hi @Evez5 - while annoying things can always go wrong, and it isn't frequent fortunately. While there were some sever errors Feb 6th, it seems so today as well, wait till it is resolved before doing anything.

Author | ch, passion for improvement.

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‎02-07-2023 13:33

In response to Guy_

‎02-07-2023 13:33

Suggestion:

A great improvement would be for Fitbit Customer Support to email their customers when their server is down or having issues that affect so many people at the same time. I have spent two days now trying to figure out between the App and my device, even my phone how to fix the issue. It is frustrating and time consuming but, it also shows poor quality of customer care services.

Again, this is a suggestion.

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‎02-07-2023 13:51

In response to Bowtielady

‎02-07-2023 13:51

Yes! I responded to the Help Center with your exact concern. Yesterday, after hours of being unable to fix the issue, I ended up purchasing a new Fitbit because o assumed mine was broken. What a **ahem** waste of almost $200 that I had earmarked for groceries for the remainder of the month. 

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