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Versa 2 stopped syncing and tracking my data

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‎08-13-2023 13:06 - last edited on ‎08-14-2023 04:14 by Fitbit Moderator

‎08-13-2023 13:06 - last edited on ‎08-14-2023 04:14 by Fitbit Moderator

My versa 2 has stopped logging any information and it hasn't synced since the 11th Aug 2023


Moderator Edit: Clarified subject

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‎08-14-2023 04:18

‎08-14-2023 04:18

Hi there, @SunsetRunner. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

If you haven't done so yet, please try restarting your Versa 2 as suggested here How do I restart my Fitbit device? 

If the restart doesn't work, would you mind letting me know if the screen of your Versa 2 is working? Even if it's not tracking any data, is it on? If it's, please try troubleshooting the syncing issues by following these steps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-14-2023 04:18

‎08-14-2023 04:18

Hi there, @SunsetRunner. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

If you haven't done so yet, please try restarting your Versa 2 as suggested here How do I restart my Fitbit device? 

If the restart doesn't work, would you mind letting me know if the screen of your Versa 2 is working? Even if it's not tracking any data, is it on? If it's, please try troubleshooting the syncing issues by following these steps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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