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Versa 2 stopped syncing health metrics data

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‎01-11-2021 23:01 - last edited on ‎01-13-2021 16:51 by Fitbit Moderator

‎01-11-2021 23:01 - last edited on ‎01-13-2021 16:51 by Fitbit Moderator

Just today my Versa 2 stopped syncing the health metrics data to my Fitbit app.  I have the Premium added and it's active so it's not that.  I tried logging out of the app and restarting my phone.  I've only had this Versa 2 for 2 months.  I'm thinking of returning it if it's not working properly.

 

Moderator Edit: Clarified subject

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‎01-12-2021 01:26

‎01-12-2021 01:26

Hi,

 

You seem to have done the correct trouble shooting.

 

Presumably all the other information, steps etc, is appearing in your App?

 

Have you changed phones and which do you have?

 

Is it syncing properly with your phone, you can verify here

 

In the phone Fitbit App

Click on profile photo [top left]

Device photo [middle left]

Sync -

See when last synced

Try refresh by touching circle

it should say "a moment ago"

 

 

Author | ch, passion for improvement.

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