Versa 2 stopped syncing

[AjDoon]

Hello ! For the past couple of weeks my Versa 2 has been giving me problems - first it was the screen which went black with flickering and now recently it's not syncing with my phone plus it shows device not found . Been to your help section and did all the steps mentioned by you - uninstalled the app , deleted the account , switched off and on the mobile but still the problem persist .

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @AjDoon, welcome to the Community Forums. Thanks for the details provided in your post about the syncing and screen issues you've been recently having with your Versa 2. I appreciate you took the time to troubleshoot the syncing issue prior to posting here. 

In order for me to better assist you, would you mind confirming that you've followed the steps provided in this help article: Why won't my Fitbit device sync?

Also, if you haven't done so yet, I'd recommend taking a look at: Which phones and tablets can I use with my Fitbit watch or tracker?

[AjDoon]

Hello !
The problem of syncing or the device not found is still there -
done everything from changing phones to setting up with different email
nothing good happening . I bought Versa 2 in February 2020 and till 2 weeks
back it was working absolutely fine then the problem started with the
screen going black with constant flickering and when that got fine on its
own the syncing or the device not found thing started .Please let me know
about the solution .

Thanking you ,
Ajay Aswal

[MarreFitbit]

Hi there @AjDoon, thanks for getting back and for the update. I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.