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Versa 2 stopped tracking Sleep

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‎02-21-2021 07:40

‎02-21-2021 07:40

After taking an update in Feb 2021 my Versa 2 has stopped tracking my sleep.

The advice from the Fitbit support has been less than useful.  They are now saying that I should take my watch off at night and swap it to my dominant arm???

I have always worn my watch on my left wrist. It seems bizarre that I should now be told that I should swap it to my Right arm?

They won't listen to me when I tell them that until 2 weeks ago the watch was working correctly.

Support just seem interested in getting rid of me with inane suggestions.

The last support chat message they even cut me off , saying I had not responded, this was done in the middle of me typing a response.

 

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‎02-21-2021 14:49

‎02-21-2021 14:49

I just had this happen with a live chat. It was like he got frustrated and told me to look up an article, gave me a reference number and basically dropped the chat!

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‎02-21-2021 14:50

In response to Ginger46

‎02-21-2021 14:50

My Fitbit will not stay synced to my phone!!  Anyone have any suggestions???

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