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Versa 2 stopped tracking my data altogether

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‎03-03-2022 20:56 - last edited on ‎03-04-2022 06:05 by Fitbit Moderator

‎03-03-2022 20:56 - last edited on ‎03-04-2022 06:05 by Fitbit Moderator

My versa 2 syncs to my phone and I can see my steps on my app but my versa won't read anything no heart rate steps etc. I've tried all the typical things updated it factory reset and it won't work any tips? 

 

Moderator Edit: Clarified subject

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‎03-04-2022 06:07

‎03-04-2022 06:07

Hi there, @jellio44. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

 

Please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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1 REPLY 1

‎03-04-2022 06:07

‎03-04-2022 06:07

Hi there, @jellio44. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

 

Please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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