help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 stopped tracking my data

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-04-2021 16:06 - last edited on ‎03-05-2021 04:25 by Fitbit Moderator

‎03-04-2021 16:06 - last edited on ‎03-05-2021 04:25 by Fitbit Moderator

Starting yesterday my Fitbit stopped tracking everything, sleep, steps, heart rate, exercise...it is essentially a watch at this point. I have restarted it...three times...

 

 

Moderator Edit: Clarified subject

 

Best Answer
Labels:
2 REPLIES 2

‎03-04-2021 16:11

‎03-04-2021 16:11

Is it still under warranty if so call them and tell them they should
replace it --
Sharon Dugan
Best Answer
0 Votes

‎03-05-2021 04:29 - edited ‎10-14-2023 11:46

In response to Shaquan

‎03-05-2021 04:29 - edited ‎10-14-2023 11:46

Hi there @Bettymoe, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. @Shaquan Thanks for your suggestion. 

I've seen you got in touch with our Support Team after posting here and they're now helping you to get back on track. Stay tuned to your inbox for updates on your case! 

By the way, I've moved your post to the Other Versa Smartwatches board for organization purposes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes