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Versa 2 stopped tracking my data

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‎10-26-2022 09:05 - last edited on ‎10-31-2022 03:51 by Fitbit Moderator

‎10-26-2022 09:05 - last edited on ‎10-31-2022 03:51 by Fitbit Moderator

I noticed yesterday that my Versa 2 is not counting calorie burn properly.  It's only calculating my basal metabolic rate.  There are also no measurements shown when I look at the details in the app.  I've restarted by Versa and uninstalled & reinstalled the app but it continues to do the same thing.

 

Update: Update: I now am realizing that I'm not getting my sleep details, either, just the "simplified" version, and also not getting my "reminders to move".

 

 

Moderator Edit: Clarified subject

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‎10-31-2022 03:52 - edited ‎08-04-2023 04:18

‎10-31-2022 03:52 - edited ‎08-04-2023 04:18

Hi there, @Adriane6486. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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