Versa 2 stopped tracking my heart rate

[Melissakrcma]

I followed some suggestions I found online to reset my versa.  I’ve only had it a year, and it stopped recording my heart rate, sleep, active minutes, etc. Can this be fixed?  It should last longer than a year!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Melissakrcma. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

I'd recommend following the steps below:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch.
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

For more information, see What factors can affect my heart-rate reading on my Fitbit device? 

Hope this helps. 

[Melissakrcma]

I did this before after searching for fixes. I did just try it again just in case I missed a step.  It still appears that it is not detecting a heart rate.  I don't see lights either.  Is there a way to fix that? 

[MarreFitbit]

@Melissakrcma I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[SunsetRunner]

I have the same problem and have tried all the fixes I’ve found online, but none work. I also found a previous thread that highlighted this seems to be a common problem. They are too expensive to have to replace every 1-2 years and it’s not environmentally friendly to do this!! 

[MarreFitbit]

@SunsetRunner Welcome to the Community Forums. I appreciate you had followed the tips and recommendations provided above. I understand where your concern is coming from. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.