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Versa 2 stopped tracking my heart rate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-02-2023 07:21 - last edited on ‎08-02-2023 10:34 by Fitbit Moderator

‎08-02-2023 07:21 - last edited on ‎08-02-2023 10:34 by Fitbit Moderator

My heart beat sensor stops working after a short period of time functioning. 

I tried the settings-turn off-refresh-turn on-refresh-restart several times, and it works for a few minutes afterwards, but then stops working again.

Did a factory reset and it worked for half a day, but then shut off again. Is there anything else I can do besides buying a new smartwatch?

Moderator Edit: Clarified subject

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3 REPLIES 3

‎08-02-2023 13:43

‎08-02-2023 13:43

Welcome to the forums @Chris_58. 

Thanks for providing the details regarding the inconvenience with your Versa 2.

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, I'd invite you contact them one more time in order to receive further assistance.

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0 Votes

‎08-02-2023 16:22

In response to ManuFitbit

‎08-02-2023 16:22

Unfortunately they could not help me. They recommended to clean the contacts of my charger which is working fine.

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‎08-03-2023 06:37

In response to Chris_58

‎08-03-2023 06:37

I have the same issue. Try to reset it but no luck also. Anywhere we can send the device for service?? Do fitbit have a service store to fix it??? Or they are trying to sell something else??

 

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