Versa 2 stopped tracking my sleep data

[JPoppet]

No sleep being recorded at all ?? How can I get it to record 😫 


Moderator Edit: Clarified subject

[RiekoC]

Hello & welcome @JPoppet 

Sorry to see you're having trouble with your Fitbit not recording your sleep. 

Please let us know which Fitbit you have and how long you've had it. That information will be helpful so we can give you advice or troubleshooting steps to try. 

[JPoppet]

Hi thanks for replying ☺️  it's a Fitbit Versa 2 and I've had it since December 2021  it's always been a bit erratic but not working at all now 

[RiekoC]

Hi @JPoppet 

I moved your post to the Product Help forum for Other Inspire Trackers. Hopefully, someone who is experienced with the Inspire 2 will be able to help you. 

[MarreFitbit · Accepted solution]

Hi there, @JPoppet. Welcome to the Fitbit Community Forums. Thanks for sharing the details about the issue with your Versa 2. I understand how you must be feeling. @RiekoC Thanks for helping out and moving the post!

I'd recommend trying the following steps to make sure your heart rate is working:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Bear in mind that if your heart rate is not working, you won't receive sleep stages as they are based on your heart rate readings. For more informtion, see Why don't I see sleep stages today?

I've moved your post to the Other Versa Smartwatches board for organization purposes. 

[TammieLynn1968]

I have the inspire 2 and the sleep tracker didn't work at all the first 3 days I used it so I put the watch face on the underside of my wrist and it worked. 

[MarreFitbit]

@TammieLynn1968 Thanks for stopping by in the Fitbit Community Forums and sharing the steps that worked for you. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!

[Judy13]

Hi, I have a Versa and followed all these steps and the sensor light is still not working.

[AngieBro]

Like me, you may have simply left it set to "on clip" instead of "on wrist" - took me ages to realise! 😀 

[DC-Diva]

Where is this setting? I've never set it to on clip

[AngieBro]

Ah, apologies, mine is an Inspire 2 and I didn't notice that the Versa was
top of the list in my search results. Looks like the Inspire range all have
wrist or clip option, but not the Versa range...