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Versa 2 stopped tracking my steps

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‎11-29-2021 22:56 - last edited on ‎11-30-2021 05:55 by Fitbit Moderator

‎11-29-2021 22:56 - last edited on ‎11-30-2021 05:55 by Fitbit Moderator

Heart rate not tracking issue fixed by turning off in app and restarting Versa 2. Now steps aren't registering. Restart didn't fix it, neither did a new clock face, neither did removing device and re-adding. Tracks steps for a little bit, then stops. No update available. What should I do to fix this?

 

Moderator Edit: Clarified subject

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‎11-30-2021 05:56 - edited ‎11-30-2021 05:57

‎11-30-2021 05:56 - edited ‎11-30-2021 05:57

Hi there, @Hayden21. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with you Versa 2 before reaching out. 

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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