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Versa 2 stopped tracking sleep

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‎01-06-2020 01:23 - last edited on ‎01-16-2020 12:56 by Fitbit Moderator

‎01-06-2020 01:23 - last edited on ‎01-16-2020 12:56 by Fitbit Moderator

I recently was gifted the versa 2 from my wife and it works fairly good. The first few night it tracked my sleep but hasn't since. I've considered everything in the community for help yet to no avail. Not sure what else to do? Any help is appreciated!

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‎01-16-2020 12:55

‎01-16-2020 12:55

@SunsetRunner, I'm sorry for the late response. However, let me welcome you to our Fitbit forums.

 

I would like to follow up on the issue that your Versa 2 is experiencing since it stopped tracking your sleep.

 

If the issue persists, please restart your Versa as described in this help article. After this, check out if your watch tracks your next sleep time properly when you sync it.

 

As a side note, I'd like to share this help article which explains how the sleep gets tracked.

 

Keep me posted.

JuanJo | Community Moderator

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