Versa 2 stopped vibrating

[Blurb]

I'm not sure when this started but my watch no longer vibrates, like at all. I used to get the hourly notification for my steps with vibrate, hitting my step goal, when the timer ends or when I start the stopwatch. None of those now cause the watch to vibrate.

The do not disturb setting is set to off and the watch is always very close to my phone. I've also tried a restart with no difference

Can someone let me know what I can do next to troubleshoot this?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Blurb, welcome to the Community Forums. Thanks for the details provided in your post about your Versa 2's vibration motor that has stopped working with all features. I appreciate your time and efforts in troubleshooting this issue prior to posting here.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon. 

[SooSad]

Mine is doing same thing what was the fix?

[Blurb]

Fitbit support got in touch to say it was a faulty watch and sent out a
replacement

[MarreFitbit · Accepted solution]

Hi there @SooSad, welcome to the Community Forums. I'm sorry to hear that your Versa 2 isn't vibrating either, I'll be glad to help you with this. 

Since your watch doesn't alert you for any feature that requires a vibration, make sure you successfully set an alarm. For more information, see How do I manage alarms on my Fitbit device?

If you correctly set the alarm or aren’t receiving other alerts, test your device’s vibration motor. Connect the device to the charging cable. For more information, see How do I charge my Fitbit device?

Keep in mind that when you turn on the do not disturb, quiet hours, or driving mode setting on your phone, your Fitbit device receives notifications but won’t alert you. Swipe down from the top of the screen to see your notifications.

To temporarily turn off notifications on your Fitbit device:

• Swipe down from the top of your screen. After your notifications appear, swipe down again to open the control center. Tap the quick settings icon > Do Not Disturb or Sleep Mode. For more information, see How do I navigate my Fitbit device's screen?

Note: If you have an Android phone, you can set your Fitbit device to always send you notifications:

1. Tap the Today tab > your profile picture > Notifications.
2. In the Vibration Settings section, turn on the Always Vibrate option.

[MamaGoitse21]

Hi there. My Fitbit Versa 2 is also not vibrating. It's been like this for 3 months now and I've tried everything and no joy. Please advice

[MarreFitbit]

Hi there, @MamaGoitse21. Welcome to the Community Forums. If you've tried the steps I recommended here but to no avail, please note the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.