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Versa 2 stopped charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-12-2021 15:22 - last edited on ‎08-12-2021 17:47 by Fitbit Moderator

‎08-12-2021 15:22 - last edited on ‎08-12-2021 17:47 by Fitbit Moderator

Versa 2 has stopped charging after a year. I have cleaned the charging ports as recommended but still won’t charge 

 

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎08-12-2021 16:34

‎08-12-2021 16:34

Hi @Dznchic  you see this article? click to go there.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎08-12-2021 17:54

In response to Odyssey13

‎08-12-2021 17:54

Hello @Dznchic. Welcome to the community forums! @Odyssey13 It's great to see you around and thanks for your input! 

 

@Dznchic Thank you for the information and for your help in trying to resolve this matter. If you've followed all the troubleshooting steps that were provided in the link on the post above, I'd recommend contacting our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been a little bit longer than normal. Click here to get connected. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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‎08-13-2021 04:59

In response to Odyssey13

‎08-13-2021 04:59

Yes I did all of this, but still nothing.

Sent from my iPhone
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‎08-16-2021 10:19

In response to Dznchic

‎08-16-2021 10:19

@Dznchic Thank you for your reply and confirmation.

 

I was able to see that you have reached out to our Support Team and they have provided information and assistance. If you still have additional questions or inquiries, I recommend replying back to your case and they will be more than glad to continue assisting you. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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