Versa 2 stopped working after a Factory Reset

[seth8a]

Hi, I did a factory reset a few days ago on my Versa 2 but it stops at the screen that says "Found It" with the check-mark in the middle and the term "connecting" at the bottom but won't progress any further than that.  This is on a fairly new Samsung Galaxy 11.  The watch is fairly new as well.  I did the factory reset because the watch just was not syncing correctly in the morning (and per Fitbit recommendations). After awhile it just goes back to the "Not working?" screen.  I hit "Try Again" and the Star-Trekkian Loop of malfunction begins again.

I've literally tried everything--all the steps such as restarting bluetooth, turning the watch off and back on again. It is fully charged. I've made sure all the settings are correct for the app as well. I've even gone so far as to factory reset my phone in the hopes that there were software updates that needed to happen.

Help!  Am I out $150? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @seth8a. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

Since you've exhausted all troubleshooting steps, please know the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[blacknblue]

Certain features are disabled on mine after resetting.