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Versa 2 stopped working after a Factory Reset

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‎12-09-2022 13:48 - last edited on ‎12-12-2022 09:31 by Fitbit Moderator

‎12-09-2022 13:48 - last edited on ‎12-12-2022 09:31 by Fitbit Moderator

Hello,

After a snowy day, i returned home and decided to change my Fitbit versa 2 background when it didn't work. I then decided to factory reset it and now it it turned off black and doesn't turn back on. The watch didn't get in contact too much with the snow and it is waterproof so it shouldn't be an issue. I am now charging it even though it was at 54% earlier. What could be the issue?

 

Moderator Edit: Clarified subject

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‎12-09-2022 14:00

‎12-09-2022 14:00

No help to now, but, as an aside, in my opinion, Factory Reset is way overused as a problem-solving tool.  There used to be a part in the Help section warning to use Factory Reset only when specifically advised to do so by a Fitbit Service personnel.  I have seen many posts of fitbits not coming back from factory resets, but never of a factory reset solving a problem.  Even when it comes back up from a factory reset, all personalization settings are lost.

 

Restart  , however should always be safe, loses no data, and is a good first step in all problem solving.

 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎12-12-2022 09:32

In response to JohnnyRow

‎12-12-2022 09:32

Hi there, @giorgio200. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. @JohnnyRow Thank you so much for your help!

 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

 

See you around. 

Maria | Community Moderator, Fitbit


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