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Versa 2 Not Working Since Firmware Update

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‎12-04-2022 14:04 - last edited on ‎12-12-2022 13:45 by Moderator Alum

‎12-04-2022 14:04 - last edited on ‎12-12-2022 13:45 by Moderator Alum

Hi

 

I updated my versa 2 as the app said there was an update, when I went to sync the watch, Now it will not switch on, reboot or even charge. I have been in touch with Fitbit customer services and getting nowhere fast, OOH hang on the offered me 35% of a new one. Why would I want a new one when my old one was working perfectly well till the firmware update. Why send out an update knowing this will happen?  Anyone else experienced this? I for one will never buy another FITBIT again….

 

Moderator Edit: Clarified subject and Labels

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2 REPLIES 2

‎12-12-2022 13:47

‎12-12-2022 13:47

Hi there @Neary. Welcome to Community Forums.

 

I appreciate you shared your experience and I understand how you feel about this. I'd recommend you continue with Support Team as there is already a case created with them for this reason.

 

Have a good one.

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‎12-12-2022 15:08

In response to LucioFitbit

‎12-12-2022 15:08

They don’t appear to be interested reply from them was sorry all we can offer you is the 35% discount.

Nancy Gray
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