Versa 2 stopped working after the update

[kamaboko1]

Well, it's official.  My watch was updated from 35.70.7.14 to 35.72.1.9 and it resulted in a bricked watch.  It won't turn on.  No activity on the charger.  My phone does not detect it as a blue-tooth available device.  It is officially dead. 

I strongly recommend that you not update your watch should you get a notice in your Fitbit app that one is available.

Moderator Edit: Clarified subject

[MarreFitbit]

@kamaboko1 Thanks for stopping by in the Community Forums. We‘re taking into consideration your comments and sentiments with regards to our products and services.

If you haven't done so yet, I'd recommend restarting your Versa 2. For instructions, see How do I restart my Fitbit device?

Regarding the charging issue, please follow the troubleshooting steps provided here Why isn't my Fitbit device's battery charging? 

Once you manage to turn on your Versa 2, try syncing as usual. If the syncing difficulties persists, first off, please make sure that your watch is still paired to your Fitbit account. That not being the case, set it up back to your account and sync. 

To corroborate the above, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

Hope this helps. 

[kamaboko1]

It won't turn on.  I can hold the button for 10 seconds or 10 minutes.  It simply will not turn on.  To that end there's nothing to sync, nothing to charge. 

[MarreFitbit]

@kamaboko1 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.