Versa 2 stopped working while swimming

[kellynash507]

My Versa 2 quit working during my swim today. Blank black screen and won’t restart 

Moderator Edit: Clarified subject

[Guy_]

Hi @kellynash507 - that is a sign that water got in. If it's under warranty it can be replaced.

Beware of charging it, it may get hot which is dangerous so stop immediately.

You can always chat via the Fitbit App, Help & support section, Contact Customer support for them to check or hopefully replace.

[MarreFitbit]

Hi there, @kellynash507. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 2 has stopped working while swimming. Thanks for trying to restart it before reaching out. We're here to help!

If your watch got wet, it’s important to take it off and dry it well before putting it back on. If your watch has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser (like Cetaphil) and dry it with a lint free-cloth. Be sure to follow our Wear and Care instructions to keep your device clean.

Water resistance may diminish over time and can be negatively impacted by any of the following:

• Dropping the device.
• Exposing the device to soaps, shampoos, conditioners, perfume, insect repellent, lotions, or sunscreen.
• Exposing the device to high-velocity water (for example, during water sports).

If your watch is still not responding after taking the above into consideration, as @Guy_ has suggested, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.