Versa 2 stopped working

[Echo6bravo]

I don't know what is going on 

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @Echo6bravo 

Have you tried restarting your Versa 2? You won’t lose any data doing so. Look here to see how it’s properly done: https://help.fitbit.com/articles/en_US/Help_article/1186.htm

😃 Let me know how it goes. I’m hoping it helps

[MarreFitbit · Accepted solution]

Hi there, @Echo6bravo. Welcome to the Community Forums. 

To better assist you, can you please provide me more details about the issue with your Versa 2?

If you experience any of the following issues and you've checked your settings, please restart your device as @SunsetRunner has suggested:

• Won't sync
• Won't respond to taps, swipes, or button press
• Won't track steps or other data
• Won't show notifications or reminders

Hope that helps. 

[Jeanie.L]

Yes. Screen goes black after about 15 minutes. holding the left button for 20 seconds brings it back. Remembers the time of when it went black.  Tried off, sync, update, factory reset. And the battery can discharge in 24 hours.

[MarreFitbit]

@Echo6bravo Welcome to the Community Forums. I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.