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‎06-20-2022 13:07 - last edited on ‎06-20-2022 15:47 by Fitbit Moderator

‎06-20-2022 13:07 - last edited on ‎06-20-2022 15:47 by Fitbit Moderator

I have had 3 watches from Fitbit and they only seem to last 2 years.  Why don't they last longer??  I would love to buy a watch and have it last much longer.  I don't want to continue to have to buy a smartwatch every 2 years!  Frustrating.......Should I buy an apple and it be able to last longer than 2 years??

 

Moderator Edit: Clarified subject

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‎06-20-2022 15:48 - edited ‎06-12-2023 07:37

‎06-20-2022 15:48 - edited ‎06-12-2023 07:37

Hi there, @Eyeboss. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

I've seen you contacted our Support Team before posting here and they've already offered you assistance. If you have any questions or concerns regarding the outcome of your case, please feel free to contact our team back for further assistance. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Maria | Community Moderator, Fitbit


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‎06-20-2022 16:33

In response to MarreFitbit

‎06-20-2022 16:33

Fitbits solution to my problems have been to offer a discount for a new watch.  The discounts have been small for the issues I have been having.  My 1st watch was purchased in 2016.  I have been through 3 watches in 6 years (a new watch after 2 years). If I decide to purchase another watch, this will make 4 new watches.  Why can't the watches last longer?  My 1st  watch would not charge and the screen went black.  The 2nd watch died after I installed a firmware update.  This time, watch would not hold a charge and would not track steps.  After trying to reset, it died!   I really would like a watch that would last longer than 2 years.  Having to dish out $150-$200 every 2 years for a watch ends up being way too much to spend on a Fitbit.  I could be purchasing an Apple for that amount.    

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