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Versa 2 stopped working

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‎08-21-2022 19:39 - last edited on ‎08-23-2022 11:46 by Fitbit Moderator

‎08-21-2022 19:39 - last edited on ‎08-23-2022 11:46 by Fitbit Moderator

My Versa 2 just unexpectedly died.  I saw a previous thread on others who had the same issues that I am having. I too tried all the suggestions for fixes to no avail.  I am curious if others got any satisfaction or did we all get a lemon with the Versa 2’s?

 

 

Moderator Edit: Clarified subject

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‎08-23-2022 02:17 - last edited on ‎08-23-2024 10:54 by Fitbit Moderator

‎08-23-2022 02:17 - last edited on ‎08-23-2024 10:54 by Fitbit Moderator

Hi @CarolGreene - try chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

Author | ch, passion for improvement.

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‎08-23-2022 11:48 - edited ‎08-23-2024 10:54

In response to Guy_

‎08-23-2022 11:48 - edited ‎08-23-2024 10:54

Hi there, @CarolGreene. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from and how you must be feeling. @Guy_ Thanks for your suggestion. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around. 

Maria | Community Moderator, Fitbit


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‎08-23-2022 12:28

In response to MarreFitbit

‎08-23-2022 12:28

I was offered a discount for a future purchase. 
I honestly feel like if FITBIT was aware that there was a battery issue with the Versa 2’s they should have done more by offering to replace the battery.
I cannot afford a new Fitbit, so I have reverted back to wearing my Charge 2 which will have to do for now.
Very disappointing…


Sent from the all new AOL app for iOS
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