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Versa 2 stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-04-2023 14:17 - last edited on ‎08-05-2023 08:05 by Fitbit Moderator

‎08-04-2023 14:17 - last edited on ‎08-05-2023 08:05 by Fitbit Moderator

I noticed a week ago my fitbit wasn't tracking properly. Not picking up all steps or night time readings. Then stopped altogether tracking. Clock still worked and if I tracked my walk through the app it would then add the steps that way. 

I have read others comments and restarted my fitbit, still no luck and now it is buzzing between screens. From speaking to customer contact yesterday I know my sensor on the back no longer lights up. Does that mean it is broken and cannot be fixed?


Moderator Edit: Clarified subject

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‎08-05-2023 09:04

‎08-05-2023 09:04

Hi there, @Christineb83. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Maria | Community Moderator, Fitbit


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