Versa 2 stopped working

[LS33]

Two days ago, my Versa 2 touch screen stopped working. Recharged it and all seemed good yesterday. Today the screen went black again, but continues to sync with app. Held the button for 10 seconds as suggested. No response. It is dead. Help!

[Guy_]

Hi @LS33 - it may need charging again.

If it gets hot when charging stop immediately.

Sudden rapid battery drain can often be sign of a watch fault but can sometimes be a one off.

[SunsetRunner]

I have the same problem. The screen is black but I know it's working because the app tells me my footstep, my heart rate... Can it be repair somewhere?

[Guy_]

Hi @SunsetRunner - try holding the watch button for 10 seconds till it vibrates and the logo appears and wait for it to start.

If that works try changing clock face.

Watches aren't repaired if they break, but if under warranty can be replaced.

If it gets hot when charging stop immediately