help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-24-2023 07:37 - last edited on ‎12-26-2023 04:05 by Fitbit Moderator

‎12-24-2023 07:37 - last edited on ‎12-26-2023 04:05 by Fitbit Moderator

My Fitbit stopped working

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎12-24-2023 10:49

‎12-24-2023 10:49

Hi @Wizzy21 - in case it is still working plug the charger into a PC port and charge the watch, make sure it does not get hot, if so stop immediately else leave for 2 hours - if it doesn't start by itself hold the button for a few seconds.

You can always chat via the Fitbit App,, Help & support section, Contact Customer support.

Author | ch, passion for improvement.

Best Answer
0 Votes

‎12-26-2023 04:08

In response to Guy_

‎12-26-2023 04:08

Hi there, @Wizzy21. Welcome to the Fitbit Community Forums. It's sad to hear that your Versa 2 has stopped working. @Guy_ Thank you so much for your help and advice!

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you have reported this matter to our team and they already shared with you all the steps we could've also provided here, please note there's nothing left we in the community can suggest. Also, since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes