12-26-2023
02:20
- last edited on
12-26-2023
02:46
by
MarreFitbit
12-26-2023
02:20
- last edited on
12-26-2023
02:46
by
MarreFitbit
My versa 3 is not even 2 years ild and the charge is not lasting.
The watch face is off, notifications are off, the only thing on is the gps, which does not justify me charging this watch all the time.
Versa has been restarted, and no change.
In the awake of thenlast ACCC decision against fitbit I would like to sort this problem, before i go to them too.
Moderator Edit: Clarified subject
12-26-2023 02:53
12-26-2023 02:53
Hi there, @ClaMa8. Welcome to the Fitbit Community Forums. It's sad to hear that your Versa 3's battery keeps draining despite turning off all the features you've mentioned in your post. I understand where your concern is coming from as your Versa 3 is not that old. I'll do my best to help you with this.
Besides the features you've mentioned, may I know if by any chance you're using Snore Detection? If so, please note that the Snore Detection feature does impact your device’s battery, so we recommend charging your device to at least 40% before going to bed. For more information, see How can I use my Fitbit device to detect snoring and noise levels while I sleep?
On a side note, please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can. For more information about our warranty, see fitbit.com/legal/returns-and-warranty
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