Versa 2 stops receiving notifications

[Theresa0502]

Periodically my versa2 will stop receiving text messages. I have not changed settings and still receive calls. I have restarted the versa2, my phone, and even uninstalled the Fitbit app. It will work for a couple days and start this all over. Help!!!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Theresa0502, welcome to the Community Forums. Thanks for the details provided in your post and for taking the time to troubleshoot the notification issues on your Versa 2 prior to posting here. I'll be glad to help you.

If you're on iOS, please follow these steps: Troubleshooting quick tips for iPhones (Important: Make sure you turn OFF and then back ON the Share System Notifications setting if it is on) and if you're on Android, try: Why are notifications delayed or missing?

Also, I wondered if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 and higher, Android OS 7.0 and higher.

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance.