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Versa 2 stops tracking my run

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‎07-22-2020 04:04 - last edited on ‎08-24-2020 06:03 by Fitbit Moderator

‎07-22-2020 04:04 - last edited on ‎08-24-2020 06:03 by Fitbit Moderator

My versa 2 keeps stopping tracking my run, sometimes it’s 3 or 4 times on a run, it isn’t pausing it just stops and goes back to the clock face? I have tried resetting.

 

 

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‎08-24-2020 06:02

‎08-24-2020 06:02

Hi @Runnerkel, welcome to our Fitbit Community! I'm sorry to hear that your Versa 2 stops tracking your running activities. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Sync your watch before this in order to avoid losing current data.

 

After this, check out this help page, which explains how you can track your workouts with your Fitbit Versa 2. Finally, monitor your watch and see if it doesn't stop tracking your running activities.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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