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Versa 2 stuck on Fitbit Logo

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‎10-12-2021 00:44 - last edited on ‎10-12-2021 03:46 by Fitbit Moderator

‎10-12-2021 00:44 - last edited on ‎10-12-2021 03:46 by Fitbit Moderator

I have just connected my wifi and after that it came up a white fitbit sign. and i can't do anything, and on the laptop app it says that it's connected. i tried a lot of time factory reset but the same result.

 

Moderator Edit: Clarified subject

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‎10-12-2021 03:48 - edited ‎08-19-2023 06:32

‎10-12-2021 03:48 - edited ‎08-19-2023 06:32

Hi there, @annoumus. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

If you haven't done so yet, please follow the steps below:

  • Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-12-2021 03:48 - edited ‎08-19-2023 06:32

‎10-12-2021 03:48 - edited ‎08-19-2023 06:32

Hi there, @annoumus. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

If you haven't done so yet, please follow the steps below:

  • Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes