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Versa 2 stuck on Fitbit Logo

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‎12-12-2021 17:09 - last edited on ‎12-13-2021 04:34 by Fitbit Moderator

‎12-12-2021 17:09 - last edited on ‎12-13-2021 04:34 by Fitbit Moderator

started yesterday. my versatile is only showing fitbit icon. unresponsive otherwise, won't sync to fitbit app side button will allow to go blank.

 

Moderator Edit: Clarified subject

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‎12-13-2021 04:35 - edited ‎06-23-2024 06:36

‎12-13-2021 04:35 - edited ‎06-23-2024 06:36

Hi there, @ckghost23. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

If you haven't done so yet, please follow the steps below:

  • Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-13-2021 04:35 - edited ‎06-23-2024 06:36

‎12-13-2021 04:35 - edited ‎06-23-2024 06:36

Hi there, @ckghost23. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

If you haven't done so yet, please follow the steps below:

  • Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes