Versa 2 stuck on Fitbit Logo

[hello_again]

In the previous 48 hours my Versa 2 has been stuck on the Fitbit logo.  Then this morning the clock face came back.  Now 8’hours later the Fitbit logo is back.  I have removed the watch and reinstalled it and have updated the app on my phone.  Help, please.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @hello_again. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

In addition to the steps you've done so far, please try the following:

• Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

[EnriqueRupert]

This isn’t working. I’ve tried all of the above

[hello_again]

It didn’t work.

I even tried leaving it charging for a little to getting it to 100%. It also, was charged to 100% at the beginning of yesterday and by early evening it was less than 5%.

Sent from my iPhone

[MarreFitbit]

@hello_again @EnriqueRupert I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.