Versa 2 stuck on Fitbit Logo

[Lissylady]

I've tried holding in the button until the logo disappears, & again after 2 second to try to restart it. But get no restart, no vibration,  no green lights on the back, nothing.  I've tried syncing without luck; running the battery down & recharging and then syncing, still nothing. Is there any hope for this thing? I really loved it until this happened!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Lissylady. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

In addition to the steps you've done so far, please try the ones below:

• Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Hope that helps.

[AndyBMCFC]

Mine doing exactly same only had it at Xmas 

mice seen you need to start chat with them and they will sort. Currently looking for section to start chat 

[MarreFitbit]

Hi there, @AndyBMCFC. Welcome to the Community Forums. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Lissylady]

Hi! I tried everything you suggested.  I was able to get it off the fitbit logo for about 2 hours, then it went back to the logo. It would not do a full setup though, it won't swipe anymore,  so I couldn't finish setting up the shortcuts, and now it won't swipe to get anywhere but the clock.  I've removed it from my account and reloaded it 3 times, without luck on getting it setup and working like it was.

[MarreFitbit]

@Lissylady I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.