Versa 2 stuck on Fitbit Logo

[Meabhrooney]

Hi there,

my Fitbit versa 2 screen is all black and flashing the Fitbit logo for the last 2 days. It is fully charged and I have tried all the factory resets, holding the button for 10 seconds etc and nothing seems to work. It’s as if it is looking for Bluetooth signal so I’ve removed the device from the app and have tried to add it again but nothing seems to be working. Any help is greatly appreciated!!

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @Meabhrooney 

After you performed a factory reset did you set up your device again? Go to your Fitbit App, tap your profile picture and scroll down and tap set up a device. Pick Versa 2 from the list then just follow the instructions. If it ask if you are replacing your previous device just say yes. Your data is stored on your account so you won’t lose your data. 
😃 Please let me know if this indeed answered your question. 

[MarreFitbit · Accepted solution]

Hi there, @Meabhrooney. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2 and trying to troubleshoot it prior to posting here. 

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

• Unpair your Versa 2 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

[Meabhrooney]

Thanks for the reply! I’m afraid my screen never properly came back on, it is just flashing logo. In the app nothing appears when I follow your steps , I’ve tried a few times. Thanks

[SunsetRunner]

Hello again @Meabhrooney 

I know it’s has to be very frustrating at this point and I know you have tried restarting your Versa 2 already. Can we give it another go…try restarting your Versa 2 again (try at least three times in a row if it’s not working…no idea why 3 times but I’ve seen this work before in other threads) 

Another thought if this doesn’t work is your mobile device update to the latest version? Is your Fitbit App on the latest version? And lastly is your Versa 2’s firmware up to date? You can check this by opening your Fitbit app, tapping your profile picture then scroll down to and tap help and support. Now scroll to the bottom of the page and tap “check for Versa 2 update”. 
I’ll be around so tell me how it goes

[MarreFitbit]

@Meabhrooney I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Meabhrooney]

Thank you, yes I got onto the support team and they are resolving it for me. Thanks for the help

[Meabhrooney]

Hi, thanks for all the help. Unfortunately that also didn’t work so I got onto the support team and they are sorting it out for me! Thanks for all the help

[DaBo1983]

Could you tell us what support team are doing to sort this. I have the same problem, tanks

[SunsetRunner]

👋😃 Hello @DaBo1983 

 I’m sorry to see that you are experiencing problems with your Versa 2 being stuck on the Fitbit Logo as well. Please look above to the moderator @MarreFitbit ‘s post and follow her instructions carefully and hopefully that will resolve the problem. If after a few attempts at trying the troubleshooting tips you are still unable to resolve the issue then it’s recommended you contact Fitbit Customer Service. You can find ways to contact them here: https://myhelp.fitbit.com/s/support?language=en_US I personally find contacting them either live chat or calling them directly is the best method. 
I do hope the troubleshooting tips get you back up and running again and you can start enjoying your Versa 2 again. I love mine 😉