Versa 2 stuck on Fitbit Logo

[Missmary86]

My watch buzzed several times last night then on the face all that comes up is the fitbit icon. How can I fix it? Thank you!

Moderator Edit: Clarified subject

[NellyG]

Hi @Missmary86 Try restarting it a few times . Hopefully that will bring it back  to life. If it doesn't then contactFitbit Support  

Restart your Tracker  

[MarreFitbit · Accepted solution]

Hi there, @Missmary86. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

• Unpair your Versa 2 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If the issue persists, please follow @NellyG's advice and chat with us online or give us a call. Click here to get connected.

I've moved your post to the Other Versa Smartwatches board for organization purposes.