Versa 2 stuck on Fitbit Logo

[lsu78]

My fitbit is stuck on spotify logo or it gives me the message "make sure my phone bluetooth is on and synch phone. I have done this several times. My reset button on the right side of Versa 2 is not working. Any suggestions?

Moderator Edit: Clarified subject

[Guy_]

Hi @lsu78 - if the watch is stuck on the Fitbit logo, a restart of the watch and phone may help.

To restart the watch press and hold the button on the left side of the watch if it is a Versa 2 and wait for the display to go blank then vibrate and the logo to reappear, it should then start again.

[MarreFitbit · Accepted solution]

Hi there, @lsu78. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. @Guy_ Thank you so much for your help!

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

• Unpair your Versa 2 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?