Versa 2 stuck on Fitbit Logo

[DIVERDUDE2012]

Hello, my versa 2 wont update the latest firmware. It is displaying the fitbit logo only can not get it to reset or do anything other than show the logo.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @DIVERDUDE2012, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2 and for trying to troubleshoot it before reaching out.

If you haven't done so yet, please try the following steps:

• Remove your Versa 2 from your Fitbit account and from your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Let me know how it goes. 

[DIVERDUDE2012]

All the fit bit is doing is flashing the logo and it's not able to be put
back on my fit bit account

[VicRice]

I have the exact same issue of a flashing logo. This started yesterday morning. My Versa 2 has been operating fine for 11 months. Now it’s unusable. It won’t respond to resets, plugging into charger, etc. I’d really appreciate any guidance. 

[MarreFitbit]

@DIVERDUDE2012 and @VicRice (welcome on board!) I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual.