Versa 2 stuck on Fitbit Logo

[JND_Versa_2]

My Versa 2 is currently stuck in a loop  between the Fitbit logo screen for 20+ seconds and a black screen for 2 seconds. I’ve tried the factory reset, and I’ve also tried putting the watch back on the charger for 10+ minutes, but nothing changes. The watch just remains stuck in this loop. 

Please help

Moderator Edit: Clarified subject

[Guy_]

Odd behaviour -

Probably best to contact Fitbit Support directly. They may be able to help you.

[MarreFitbit]

Hi there @JND_Versa_2, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

In addition to the steps you've performed so far, please try the following:

• Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 2 again.
• If there is no connection, restart your Versa.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

[JND_Versa_2]

I tried these steps twice but my device is not turning on. I am able to get
a Fitibt logo on the screen but the device will not pair.

[suekitty13]

This is me too! I'm stuck on the logo screen but the fitbit isn't connecting to any of my devices that it was connected to before the update.

[Guy_]

@suekitty13   Did you follow the instructions given by @MarreFitbit  before positing your issue?