Versa 2 stuck on Fitbit Logo

[elizstan]

I use my timer all the time. Today I touched the Timer icon and instead of launching the timer app, the Fitbit Logo appeared for several seconds and the my screen went back to my home screen. I have disconnected Bluetooth and re-paired my Versa 2 as well as powered down my Versa 2 and turned back on. Both the Versa 2 and my Fitbit app are both up to date.

Anyone else have this issue or have any other suggestions?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @elizstan. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Before the steps you've done so far, please try the following:

• Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2 once more time.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Hope that helps. 

[elizstan]

I followed your suggested instructions. It did not help. Every time I tap the Timer icon on my Versa 2 it briefly shows the Timer Icon in the center of the screen and then it shows the Fitbit icon for about 30-40 seconds. Then the Versa 2 vibrates anthem goes back to the watch screen.   The only happens when I try to use the Timer app. 

[MarreFitbit]

@elizstan Thanks for following the steps I recommended above. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.