Versa 2 stuck on Fitbit Logo

[Bitlot]

I've been a Versa 2 user for around 6 months now, and when I took a vacation to another country this summer, I shut down my Fitbit on the plane since I couldn't find a setting for airplane mode, and I just wanted to be extra careful about the device rules. However, when I tried to turn it back on after the plane landed, I absent-mindedly held the button way too long, factory resetting the Versa 2. I knew I could set it up again, so I wasn't too worried, and today I tried to set it up many times, however, once everything was completed and the Fitbit app was explaining the new features of the Versa 2 and care tips, the screen of the Fitbit wouldn't go to the clock, instead it changed to a gray Fitbit log with the battery in the top left corner. I tried factory resetting and setting the Fitbit up an additional 3 times, and the same result occurred: a gray Fitbit logo. Does anyone have any tips on how to fix this?

Thanks, Bitlot 🙂

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Bitlot. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

In addition to the steps you've tried, please follow the steps below:

• Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Hope that helps.