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Versa 2 stuck on Fitbit Logo

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‎02-01-2022 02:17 - last edited on ‎02-01-2022 06:32 by Fitbit Moderator

‎02-01-2022 02:17 - last edited on ‎02-01-2022 06:32 by Fitbit Moderator

For some reason my Versa 2, has been draining battery. This time when I charged it,  the Fitbit icon on was in the screen and would not change.it.

I tried the factory reset, connected, then failed. Then I started the update and now it’s either frozen or it has died! Not sure what to do. 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎02-01-2022 06:33

‎02-01-2022 06:33

Hi there, @Shannon-Versa2. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 2. I understand where your concern is coming from. 

 

If you haven't done so yet, please follow the steps below:

 

  • Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

 

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

 

Hope that helps.

Maria | Community Moderator, Fitbit


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‎02-06-2022 10:42

In response to MarreFitbit

‎02-06-2022 10:42

Thank you for making the suggestions, I had to run out of town for a few days. I attempted to follow your instructions but my Versa won’t even charge now. 

 

So I can not actually do those steps, with now power to the device. 

any other suggestions? 

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