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Versa 2 stuck on Fitbit Logo

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‎02-20-2022 16:13 - last edited on ‎02-21-2022 03:48 by Fitbit Moderator

‎02-20-2022 16:13 - last edited on ‎02-21-2022 03:48 by Fitbit Moderator

My Fitbit won’t sync on the app and the clock face flashes with the logo on for five seconds and then goes black for five seconds. I’ve tried holding down the button as suggested and this has not changed anything.

 

Moderator Edit: Clarified subject

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‎02-21-2022 03:50 - edited ‎10-24-2023 04:27

‎02-21-2022 03:50 - edited ‎10-24-2023 04:27

Hi there, @Agosts. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

In addition to the steps you've done so far, I'd recommend trying the following:

  • Remove your Versa 2 from your Fitbit account and your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope this helps.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-21-2022 03:50 - edited ‎10-24-2023 04:27

‎02-21-2022 03:50 - edited ‎10-24-2023 04:27

Hi there, @Agosts. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

In addition to the steps you've done so far, I'd recommend trying the following:

  • Remove your Versa 2 from your Fitbit account and your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope this helps.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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