Versa 2 stuck on Fitbit Logo

[Cmatto]

My Versa 2 suddenly just turned off. It won’t charge & the blue symbol just constantly flashes on & off. I have gone through the forum and noticed in the last 2 weeks this is a huge problem with numerous people. What good is removing the device from your app if you can’t even turn the Fitbit on??? Is there an actual fix to this problem or is Fitbit going to say oh well even though hundreds of people are having this problem it’s not our problem spend another couple of hundred dollars & we will send you a new one that may or may not last you an entire year? This is beyond frustrating since I heavily rely on using this daily! 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Cmatto. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. We‘re taking your comments and sentiments in regards to our products into consideration.

Removing the Versa 2 from your phone's Bluetooth settings will help as it's stuck on the Fitbit Logo as of right now. With that being said, please try following the steps below:

• Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.
  
  

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

[Cmatto]

That worked not at all. So just like I originally stated I don’t understand how I can re-set it if it won’t turn on & won’t charge. So NOW my Fitbit is deleted from my app, can”t be turned on, can’t be “re-set” & won’t charge. Again this seems to be a problem with a large amount of people over the last few weeks & no one has gotten a fix. What is your suggestion now. 

[MarreFitbit]

@Cmatto I appreciate you had followed the tips and recommendations provided above. We‘re taking your comments and sentiments in regards to our into consideration.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.