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Versa Lite stuck on Fitbit Logo

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‎03-05-2022 10:01 - last edited on ‎03-05-2022 10:24 by Fitbit Moderator

‎03-05-2022 10:01 - last edited on ‎03-05-2022 10:24 by Fitbit Moderator

My versa lite started losing time 3 hours in total, left it off, battery died, have tried to charge it but nothing except fitbit logo, on constant,  has anyone got any ideas, only been like this since all the recent storms

 

Moderator Edit: Clarified subject

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‎03-05-2022 10:25 - edited ‎06-10-2023 10:44

‎03-05-2022 10:25 - edited ‎06-10-2023 10:44

Hi there, @Suki299. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. 

Please try following the steps below:

  • Remove your Versa Lite from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa Lite again.
  • If there is no connection, restart your Versa Lite.

If you can't get started with your Versa Lite, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

If you've tried that but to no avail, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-05-2022 10:25 - edited ‎06-10-2023 10:44

‎03-05-2022 10:25 - edited ‎06-10-2023 10:44

Hi there, @Suki299. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. 

Please try following the steps below:

  • Remove your Versa Lite from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa Lite again.
  • If there is no connection, restart your Versa Lite.

If you can't get started with your Versa Lite, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

If you've tried that but to no avail, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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