Versa 2 stuck on Fitbit Logo

[Clmn19]

My versa 2 is stuck on the logo.  I have tried resetting it and it shuts down but won’t reboot just goes straight back to the logo.  Disconnected it from the app and tried to reconnect it but now it can’t be found.  Please help

Moderator Edit: Clarified subject

[Guy_]

Hi @Clmn19 - Probably best to contact Fitbit Support directly. They may be able to help you correct this.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

If it is still under warranty, 1 or 2 years depending on country law, and found faulty it may be better to take it to the shop for a new replacement, rather than accepting a refurbished replacement from Fitbit and dealing with sometimes drawn out return and shipping issues that may occur.

[MarreFitbit · Accepted solution]

Hi there, @Clmn19. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

If you haven't done so yet, please follow the steps below:

• Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Hope that helps.