Versa 2 stuck on Fitbit Logo

[SporTee]

After last update, my Versa 2 will only show the logo. I have turned on and off, restart, and removed app. Versa stuck on logo constantly. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @SporTee. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

In addition to the steps you've done so far, please follow the steps below:

• Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.
  
  

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Hope that helps. 

[CR15]

My Fitbit Versa 2 also only showing logo. Have tried everything & been onto help. All they have offered is 35% off new watch. My Versa 2 was perfect before the update, why should I have to buy a new one now? It is just out of warranty but the cause was the update!! 

Moderator Edit: Personal info removed

[MarreFitbit]

Hi there, @CR15. Thanks for stopping by in the Community Forums and taking the time to troubleshoot the issue with your Versa 2 before reaching out. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Have a good day. 

[CR15]

Hi Maria

I put my Fitbit on charge several times to hopefully kick start it again and the last time, it briefly came to life, so I quickly went to Settings/About/Factory Restore and it worked. Set it up from scratch and managed to do a full update and now it seems to be working fine.