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Versa 2 stuck on Fitbit Logo

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‎01-12-2023 08:03 - last edited on ‎01-13-2023 03:43 by Fitbit Moderator

‎01-12-2023 08:03 - last edited on ‎01-13-2023 03:43 by Fitbit Moderator

My watch is completely charged. Last night I was setting my alarm and when trying to get back to the home screen the watch turned off. The fitbit logo would flash every few seconds but not turn on. Now the screen is completely black and will not turn on no matter how long I hold the button down. I tried pressing the button numerous times and then holding it down and that did not work. I put the watch back on the charger for 2 hours and tried again. Still a black screen and will not turn on. Please help!

 

 

Moderator Edit: Clarified subject

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10 REPLIES 10

‎01-13-2023 01:25

‎01-13-2023 01:25

Hi @Kristykurd It sounds as if your Versa 2 has died. Your only options to contact Fitbit Support   and see if they can help.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎01-13-2023 03:46 - edited ‎12-12-2023 09:59

In response to NellyG

‎01-13-2023 03:46 - edited ‎12-12-2023 09:59

Hi there, @Kristykurd. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

  • Unpair your Versa 2 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If the above doesn't work, please follow @NellyG's advice and get in touch with our Support Team for further assistance. 

Hope that helps. 

Maria | Community Moderator, Fitbit


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0 Votes

‎01-13-2023 09:52

In response to MarreFitbit

‎01-13-2023 09:52

I have the same problem but never did a reset, I don't even know HOW to do a reset. An actual helpful answer other than this automated reply to every question would help. 

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0 Votes

‎01-13-2023 12:22

In response to DogMomma82

‎01-13-2023 12:22

I can't imagine how we could do anything if the watch won't turn on. I even tried force stopping the app and shutting down my phone. (It was something I found online). That also didn't help.

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‎01-13-2023 12:23

In response to MarreFitbit

‎01-13-2023 12:23

I can't get my watch to even turn on.

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‎01-13-2023 12:38

In response to Kristykurd

‎01-13-2023 12:38

Same! It's completely dead, yet it was at 100% just before it died.

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‎01-13-2023 14:58

In response to DogMomma82

‎01-13-2023 14:58

Mine too!!!

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‎01-18-2023 15:00

‎01-18-2023 15:00

My Versa 2 just went black (only used 1 year) ! It will not charge I've done all the steps, and am really sick of this. 😞 This is my 7th Fitbit in 5 years. Several of my friends have quit on Fitbit's products the price/quality doesn't seem to be matching up. This might be my last Fitbit

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‎01-18-2023 17:14

In response to Yodamom

‎01-18-2023 17:14

Good to know! I won't be sticking with the brand in that case! Good luck!

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‎01-18-2023 18:34

In response to DogMomma82

‎01-18-2023 18:34

I finally spoke with someone and was told there was nothing they could do. They did give me a 35% discount for a new one. I had my versa since 2019 and the fitbit blaze before that since 2014.  I actually gave the blaze to a friend and it is still working. I'm sticking with fitbit for now. According to reviews of other watches, nothing beats the battery life of a fitbit. Good luck!

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