Versa 2 stuck on Fitbit logo

[Joe_Mama]

  (sorry if the photo is blurry)

so i got a fitbit versa 2 and i added it to my windows 10 fit bit app and its stuck saying doing the fitbit logo and i tryed restarting it but it wont work. 

Moderator edit: subject for clarity 

[Joe_Mama]

it failed to update trying a second time 

(One inch away from router) 

[LiliyaFitbit · Accepted solution]

It’s good to see you in the community, @Joe_Mama.

Thanks for the details shared in your post and for providing a photo. I appreciate your troubleshooting efforts and recommend using a compatible iPhone, iPad, or Android phone to update your Fitbit Versa 2. You can confirm the steps to update your watch in How do I update my Fitbit device?

Hope this helps.