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Versa 2 stuck on Fitbit logo

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‎05-11-2023 01:56 - last edited on ‎05-11-2023 06:11 by Fitbit Moderator

‎05-11-2023 01:56 - last edited on ‎05-11-2023 06:11 by Fitbit Moderator

Hi my Versa 2 keeps displaying the Fitbit 2 logo and the battery then goes flat. I’ve tried a reboot with no success 

 

thanks 

 

Moderator Edit: Clarified subject

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‎05-11-2023 06:14 - edited ‎05-26-2023 11:36

‎05-11-2023 06:14 - edited ‎05-26-2023 11:36

Hi there, @Matthew221818. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2.

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

  • Unpair your Versa 2 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having issues updating your Fitbit device, see Why can't I update my Fitbit device?

As for the battery, please see Can I extend my Fitbit device's battery life?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-11-2023 06:14 - edited ‎05-26-2023 11:36

‎05-11-2023 06:14 - edited ‎05-26-2023 11:36

Hi there, @Matthew221818. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2.

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

  • Unpair your Versa 2 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having issues updating your Fitbit device, see Why can't I update my Fitbit device?

As for the battery, please see Can I extend my Fitbit device's battery life?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer